Refund and Cancellation Policy

Last Updated: August 28, 2026

This Refund and Cancellation Policy applies to all purchases made through Savitur (operated by Varenyam), including our website, WhatsApp, phone orders, and in-store purchases.

1. Refund Policy for Ready-Made Products

Eligibility for Returns:

  • Condition: The item must be unused, unwashed, and in original packaging with all tags intact
  • Timeline: Returns must be initiated within 7 days of delivery
  • Physical Store: Items purchased at our showroom can be exchanged within 7 days with a valid receipt

Non-Refundable Items:

  • Items that have been worn, washed, or altered in any way
  • Items without original tags or packaging
  • Items purchased during clearance sales or heavily discounted orders
  • Custom-ordered or made-to-measure items (see Bespoke Products section below)

Refund Process:

  • Upon approval, refunds are issued to the original payment method within 7-10 business days
  • Shipping costs for the original order are non-refundable
  • If you initiated the return and bear the return shipping cost, that cost is non-refundable
  • We reserve the right to deduct reasonable inspection and restocking fees if applicable

2. Refund Policy for Bespoke/Custom Stitching

Non-Refundable Nature:

  • Bespoke stitching orders are non-refundable once the customer has confirmed the order and paid the advance
  • Custom-made products cannot be resold as they are tailored to your specific measurements and preferences
  • Any changes requested after order confirmation are treated as new orders and subject to new pricing

Quality Issues for Bespoke Products:

  • If the finished garment has manufacturing defects or quality issues, we will attempt to resolve the matter through free alterations or repairs
  • If alterations cannot resolve the issue, a replacement garment may be offered at our discretion
  • Minor variations in custom work (such as slight shade differences in fabrics or thread) are acceptable and expected in bespoke tailoring

3. Cancellation Policy

Ready-Made Orders:

  • Before Processing: Orders can be cancelled within 24 hours of placement for a full refund
  • After Processing: Once your order has been dispatched from our warehouse, cancellation is not possible, but you may initiate a return upon receipt (subject to the Refund Policy above)

Bespoke Stitching Orders:

  • Before Confirmation: Orders can be cancelled before final confirmation with a refund of the advance payment minus 10% processing fee
  • After Confirmation & Advance Payment: Orders cannot be cancelled once work has begun, as fabric and resources have been allocated
  • Partial Reimbursement: If cancellation is requested after work has started, only a partial reimbursement of advance payment may be offered, excluding fabric costs and logistics

4. Alterations and Adjustments

Free Alterations (Within 10 Days):

  • We offer free alterations at our showroom if there are fitting issues, provided the request is raised within 10 days of delivery
  • Free alterations are limited to size adjustments and do not include major structural changes
  • No complaints or alteration requests raised after 10 days of receiving the order will be accepted

Paid Alterations (After 10 Days):

  • Alterations requested after 10 days may be charged based on the complexity of the work
  • You will be responsible for return shipping costs if delivery is required

5. Damaged or Defective Products

  • Reporting: If you receive a damaged, defective, or significantly different product, please report it within 48 hours of delivery
  • Documentation: Provide photos of the damage/defect for our review
  • Resolution: We will offer a replacement or full refund at our discretion
  • Shipping: We will cover return and replacement shipping for items that are our fault

6. Exchange Policy

  • Exchanges are accepted for different sizes or colors within 7 days of delivery
  • Items must be unused, unwashed, and in original packaging
  • Shipping costs for exchanges are borne by the customer unless the exchange is due to our error
  • For in-store purchases, exchanges can be processed immediately with a valid receipt

7. Grievance Resolution

If you have any concerns regarding your purchase, refund, or cancellation, please contact us:

We aim to resolve all disputes within 7 days of receiving your complaint.

8. Special Circumstances

  • Sale Items: Items purchased during seasonal sales or clearance events are final sale and non-refundable
  • Gift Cards: Gift cards are non-refundable and non-exchangeable for cash
  • Pre-Orders: Pre-ordered items are subject to the same refund policy as regular items upon delivery

This policy is effective as of August 28, 2026. Savitur (Varenyam) reserves the right to modify this policy at any time. Continued use of our services implies acceptance of any changes. For the most current policy, please refer to this page regularly.

Need Help?