Shipping Policy

Last Updated: August 28, 2026

This Shipping Policy applies to all orders placed through Savitur (operated by Varenyam) for delivery within India. International orders and custom stitching orders have specific terms outlined below.

1. Delivery Timelines

Ready-Made Products:

  • Processing: Orders are processed within 1-2 business days
  • Standard Delivery: Usually 4-7 business days depending on your location
  • Express Delivery: Available in select metros; can be delivered within 1 day for non-complex items

Bespoke Stitching Orders:

  • Timeline Confirmation: Delivery dates are confirmed with you before you finalize the order, based on the complexity of the work
  • Typical Timeline: Usually 2-3 weeks for standard bespoke orders (varies by season and current order volume)
  • Complex Orders: Orders requiring intricate embroidery or special techniques may take longer

2. Shipping Methods

  • We partner with trusted logistics providers including DTDC, Delhivery, and Flipkart Logistics for reliable delivery across India
  • We reserve the right to choose the most suitable courier based on your location and order type
  • All shipments are insured against damage during transit

3. Shipping Costs

  • Free Shipping: Available on orders above a certain value (check website for current promotions)
  • Standard Shipping: Calculated based on weight, destination, and shipping method at checkout
  • Express Shipping: Premium rates apply for faster delivery options
  • International Shipping: Available to select countries; costs calculated based on destination and weight

4. Delivery Address

  • Valid Address Required: Provide a complete, accurate delivery address at checkout
  • Address Modification: Addresses cannot be changed after the order has been placed and processing has begun
  • Restricted Locations: We cannot guarantee delivery to gated communities, office buildings, or remote areas without accessible address information
  • Delivery Confirmation: A valid phone number must be provided for courier contact

5. Order Tracking

  • Tracking Details: Once your order is dispatched, tracking details and a tracking link will be sent to you via email and SMS
  • Real-Time Updates: You can track your shipment in real-time through the courier's website or the link provided
  • Delivery Confirmation: You will receive a notification when your order is out for delivery

6. Delivery Failures and Delays

Potential Delays:

  • Seasonal demand may affect processing times
  • Unforeseen logistics disruptions (weather, strikes, traffic) may cause delays
  • Courier unavailability or missed deliveries may extend delivery timelines

Our Responsibility:

  • We will make reasonable efforts to ensure timely delivery
  • In case of courier delays, we will coordinate with the logistics partner for resolution
  • Savitur is not liable for delays caused by third-party courier services beyond our reasonable control

Recipient Responsibility:

  • Ensure someone is available to receive the delivery
  • Provide accurate contact details for courier communication
  • If delivery is refused or fails multiple times, the item may be returned to us, and you may forfeit shipping charges

7. International Shipping

  • Availability: We ship to select countries; check with us for your specific location
  • Customs & Duties: You are responsible for all import duties, customs charges, and taxes levied by the destination country
  • Delivery Guarantee: Due to government regulations and customs procedures, delivery timelines for international orders cannot be guaranteed
  • Return Shipping: International returns are the customer's responsibility and at customer's expense
  • Processing Time: International orders may require additional processing time (7-10 business days) before dispatch

8. Damaged or Lost Shipments

Damage During Transit:

  • Upon receipt, inspect your package immediately
  • If the package or contents are damaged, report within 48 hours with photographic evidence
  • We will coordinate with the courier for damage claims and provide a replacement or refund

Lost Shipments:

  • If your shipment is marked as delivered but not received, please contact us immediately
  • We will file a claim with the courier on your behalf
  • Once the claim is settled, we will provide a replacement or refund

9. Returns and Exchanges

  • Return Shipping: For non-defective items, return shipping costs are borne by the customer
  • Defective Items: We cover return shipping for items that are defective or damaged upon arrival
  • Return Process: Please contact us for a return shipping address and RMA (Return Merchandise Authorization) number
  • Timeline: Returns must be initiated within 7 days of delivery

10. In-Store Pickup

  • Available: Select orders can be picked up from our Bangalore showroom
  • Notification: We will inform you when your order is ready for pickup
  • Timeline: Orders ready for pickup are typically available within 3-5 business days
  • Hours: Monday-Saturday: 11:00 AM - 8:00 PM | Sunday: 11:30 AM - 8:00 PM

11. Shipping During Special Circumstances

  • Seasonal Demands: During peak seasons (festivals, sales), shipping may take longer
  • Natural Disasters: In case of unforeseen natural events, shipping delays may occur
  • Lockdowns/Strikes: Government-imposed restrictions may affect shipping timelines

We will communicate delays proactively and keep you updated on your order status.

12. Shipping Restrictions

  • We cannot ship to P.O. boxes or incomplete addresses
  • Certain restricted items may have shipping limitations (check product details)
  • Orders placed with invalid or incomplete addresses will be cancelled and refunded

13. Contact Us

For shipping inquiries, tracking issues, or concerns:

We aim to resolve all shipping-related concerns within 2-3 business days.

This Shipping Policy is effective as of August 28, 2026. Savitur (Varenyam) reserves the right to modify this policy. Continued use of our services implies acceptance of any changes.

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